Pro-Scribe’s is a leading provider of medical documentation services to healthcare professionals throughout Washington and the Northwest (Washington, Oregon, Idaho, and Alaska). Not only do we provide the best in medical transcription, our services include features and tools that will lower your costs and increase productivity.
History
Pro-Scribe is headquartered in Seattle. Originally founded in 1990 by an emergency room physician and a transcriptionist, it has evolved dramatically since ownership changed hands in 1999.
Pro-Scribe continues to be owner managed. We endeavor to combine our business and technical expertise in a way that serves our clients’ ever changing documentation needs, makes Pro-Scribe a great place to work, and supports our community.
In recent years, Pro-Scribe has emerged as a leading provider of medical transcription. Our approach seems unique - we leverage client’s existing infrastructure investments (networks, Practice Management Systems, Electronic Medical Records, etc…) to make work processes more efficient, records more accessible, and documentation costs lower.
The Pro-Scribe team
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Staff turnover is extremely low and averages less than 10% per year. This has allowed Pro-Scribe to maintain quality levels and build ‘institutional’ knowledge as we’ve grown. Our staff members - with their knowledge, dedication, and professionalism - are the foundation of our past and continued success. |
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Tom Albro - PresidentTom is Pro-Scribe’s chief executive and has been leading the company since 1999. He recruits and oversees all management staff and is responsible for setting the company’s strategic objectives. He has a long track record as a successful entrepreneur and civic leader. He has served on many volunteer boards and for 3 years as Chairman of the Board of Trustees of The Municipal League of King County. Tom is a graduate of the University of Washington. |
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Jonathan Solomon - Vice President of EngineeringJonathan joined Pro-Scribe as an owner in 2001. He directs all technical efforts of the company, including system design, software design, client system setup, and employee tools. Jonathan brings 30 years of high tech experience including management, engineering, business development and marketing. In 1986 he founded a CAD software development firm and created an architectural package, The Auto-Architect, which was eventually sold to Autodesk, Inc. and went on to become the world-wide standard. Jonathan has since held positions in Seattle area companies such as Visio and Microsoft. Jonathan is a graduate of Brandeis University. |
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Julie Kilstrom – Operations ManagerJulie oversees all transcription efforts and is directly responsible for work allocation, turnaround times, and work quality. Julie has been a medical transcriptionist for over twelve years - all of them with Pro-Scribe. |
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Toni Snowden – Helpdesk ManagerToni provides all remote customer support and all Pro-Scribe transcriptionist training. She has been with Pro-Scribe since 1999. |
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Amy Burke – AdministratorAmy handles payroll, benefit administration, company events, and oversees Pro-Scribe’s charitable efforts. She has over 6 years of transcription experience and has been with the company since 1999. |
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Betsy Peek – ProgrammerBetsy is responsible for maintaining and updating all transcriptionist tools. She works closely with Jonathan. After working for years as a nurse, she joined Pro-Scribe as a transcriptionist in 2002. She began moving into the programming role in 2004. |
Our future
The practice of medicine is at the nexus of change.
Providers are under ever increasing financial pressure with reimbursement rates generally declining and overhead constantly rising. Administrative costs seem staggering already and yet there are voices calling on practices to do more. There is a movement building to rate and compare physicians on everything from how well they use “best practices” to the fees they charge. Patients, payers, and physicians all increasingly expect medical records to be transferable between enterprises and accessible wherever needed. At the same time the documentation paradigm is shifting from paper charts to database driven documentation systems, like Electronic Medical Records. These promise much, and in Pro-Scribe’s opinion will prove superior to the old ways of doing things, but implementation will be difficult and actual results varied. Undoubtedly, costs for services like transcription and the FTE’s in medical record departments will decrease. Other expenses will emerge that are likely to swallow the potential savings for many practices, such as software costs, hardware costs, IT support, and others. In the midst of this, Pro-Scribe will continue to focus on serving our customers and assisting them in preparing for and navigating the changes they face. Transcription volumes will diminish over time and we will help our customers along this road. And certainly, we will develop new services, tools, and products. |
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These will assist in the transition from paper charts to EMR and help make the end implementation deliver the total cost savings, eased workflows, better integration and communication of care, and more the effective management of medical enterprises that have been promised. |
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Nobody, and certainly not us, knows all that lies ahead and what the future will look like. But that isn’t the question. The question is - can you rely on Pro-Scribe to work with you as you try to get there – and the answer to that is yes. We are going to give everything we’ve got to serve our clients and help them make the digital leap.